美国能源部平衡计分卡导向管理培训资料.ppt

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,DEPARTMENTOFENERGYPROCUREMENTand2theeffectivenessoforganizationalactivitiesandoperationsintermsoftheirspecificcontributionstostrategicobjectivesTheBSCisakeypartoftheProcurementcutive’speranceplan,andisacriticalelementinME-60’sSESperanceassessmentsInFY2003,ME-60continuestoassignaccountabilitytoindividualstaffbyflowingdowntheBSCtoindividualsandteams.,4,MISSIONToprovideacquisitionandassistanceservicestosupportaccomplishmentoftheDepartment’sprogrammaticgoalsandobjectives.,STRATEGYTochangethepresentsystem’sculture,managementsystems,andlineprocessesconsistentwiththeprinciplesofQualityManagement,inordertoestablishandmaintainacustomerfocus,asenseofurgency,continuousandbreakthroughprocessimprovement,andanemphasisonresults.,VISIONTodeliveronatimelybasisthebestvalueproductorservicetoourcustomerswhilemaintainingthepublic’strustandfulfillingpublicpolicyobjectives.,DOEProcurementSystem,5,StrategicApproach,ProcessAnalysis,Benchmarking,WorkforcePlanning,Customer-focus,6,FINANCIALToSucceedFinancially,HowDoWeContributetotheBottomLine,MISSIONVISIONSTRATEGY,LEARNINGANDGROWTHToAchieveOurVision,HowWillWeSustainOurAbilityToChangeAndImprove,CUSTOMERToAchieveOurVision,HowMustOurCustomersViewUs,INTERNALBUSINESSPROCESSESToSatisfyOurStakeholdersandCustomers,WhatBusinessProcessesMustWeExcelAt,,,,,BalancedScorecardStrategicPerspectives,7,LEARNINGANDGROWTH-AccesstoStrategicInation-EmployeeSatisfaction-OrganizationStructuredforContinuousImprovement-QualityWorkforce,FINANCIAL-OptimumCostEfficiencyofPurchasingOperations;CostReasonablenessofActions,MISSIONVISIONSTRATEGY,CUSTOMER-CustomerSatisfaction-EffectiveService/Partnership,INTERNALBUSINESSPROCESSES-AcquisitionExcellence-MostEffectiveUseofContractingApproaches-UseofElectronicCommerce-Perance-BasedServiceContracts-UseofCompetition-StreamlinedProcesses-ReductioninOverageInstruments-On-TimeDelivery-SupplierSatisfaction-Socioeconomics,BalancedScorecardPERSPECTIVESANDOBJECTIVES,,,,,8,BalancedScorecardPeranceMeasures,PeranceTargets,ManagementInitiatives,9,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESCUSTOMERPERSPECTIVE,Procurement,10,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESCUSTOMERPERSPECTIVE,Procurement,11,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESCUSTOMERPERSPECTIVE,Procurement,12,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESCUSTOMERPERSPECTIVE,Property,13,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESCUSTOMERPERSPECTIVE,ContractorHumanResourceManagement,14,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESCUSTOMERPERSPECTIVE,ContractorHumanResourceManagement,15,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,16,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,17,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,18,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,19,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,20,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,21,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,22,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,23,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,24,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,25,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,26,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,27,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,28,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,29,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,30,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,31,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,32,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,33,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,34,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,35,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,36,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,37,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,38,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Property,39,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Property,40,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Property,41,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Property,42,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Property,43,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Property,44,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Property,45,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,ContractorHumanResourceManagement,46,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,ContractorHumanResourceManagement,47,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE,Procurement,48,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE,Procurement,49,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE,Procurement,50,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE,Procurement,51,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE,Procurement,52,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE,Procurement,53,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE,Procurement,54,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE,Procurement,55,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE,Procurement,56,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE,Procurement,57,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE,Property,58,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE,Property,59,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE,ContractorHumanResourceManagement,60,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE,ContractorHumanResourceManagement,61,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESFINANCIALPERSPECTIVE,Procurement,62,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESFINANCIALPERSPECTIVE,Property,63,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESFINANCIALPERSPECTIVE,ContractorHumanResourceManagement,64,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESFINANCIALPERSPECTIVE,ContractorHumanResourceManagement,65,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESFINANCIALPERSPECTIVE,ContractorHumanResourceManagement,66,BALANCEDSCORECARDPERANCEMEASURES,PERANCETARGETSANDMANAGEMENTINITIATIVESFINANCIALPERSPECTIVE,ContractorHumanResourceManagement,
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