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KnowledgeManagementinpursuitofexcellence,chris.collisongeoff.parcell,Whatwe’llcover,AnintroductiontoBP’sknowledgemanagementframework,toolsandprocessesApracticalexperimentwhichwecanallparticipateinHowBPisembeddingknowledgemanagementprinciplesintoitscoreprocesses,Awordfromoursponsor,“Mostactivitiesortasksarenotonetimeevents.OurphilosophyisfairlysimpleEverytimewedosomethingagain,weshoulddoitbetterthanthelasttime.”,SirJohnBrowneCEO,BP,“Anyoneintheorganisationwhoisnotdirectlyaccountableakingaprofitshouldbeinvolvedincreatinganddistributingknowledgethatthecompanycanusetomakeaprofit.”,,,ManagingKnowledge,“Theideaisnottocreateanencyclopaediaofeverythingthateverybodyknows,buttokeeptrackofpeoplewho‘knowtherecipe’,andnurturethetechnologyandculturethatwillgetthemtalking”ArianWard,HughesSpaceCommunications,,,,PeerAssistsawaytogetpeopletalking–intherightway,,,,,BP’sknowledgemanagementframework,IndividualsTeams,,Goals,Results,UsingKnowledge,Findingsolutionstobusinessissues,,,,,CapturedKnowledge,IndividualsTeams,,Goals,Results,UsingKnowledge,BP’sknowledgemanagementframework,,,AfterActionReviewsLearningduring,FourSimpleQuestionsWhatwassupposedtohappenWhatactuallyhappenedWhywasthereadifferenceWhatcanyoulearnfromit,Col.EdGuthrie,USArmy,15minuteteamdebrief,conductedina“rank-free”environment.,RetrospectsLearningafterdoing,WhatwastheobjectiveoftheprojectWhatdidweachieveWhatwerethesuccessesWhyWhyWhyHowcanwerepeatthesuccessWhatwerethedisappointmentsWhyWhyWhyHowcanweavoidtheminfuture‘Marksoutof10’,Facilitated,forwardlookingteammeeting,soonaftertheprojecthasended,,,,,,,,,,,,Afewmore,WhatarethetoptenthingsIneedtoknowWherecanIgetmoredetailWhatcanIre-useWhocanItalkto,Evenmore,StillMore,MoreLessons,MoreLessons,LessonsLearned,Contextanddetail–whereandwhenyouneedit,,,,,,,,,,,,“,“,,,,“,“,,,,“,“,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,CapturedKnowledge,IndividualsTeams,,Goals,Results,UsingKnowledge,Recap,Timeforsomeaudienceparticipation,,,,,,KMStrategy,,,,,,Innovation,,,,,,Organisation,,,,,,Learning,,,,,,Capturing,1,2,3,4,5,Score,BasicPerance,HighPerance,KMAssessmentrcise,KMStrategy..Innovation..Gettingtheorganisationright.Learningbefore,duringandafter...CapturingKnowledge.,,J,,,,,,,,3rdKMOLConferenceChrisCollisonBP,KMStrategy..Innovation..Gettingtheorganisationright.Learningbefore,duringandafter...CapturingKnowledge.,,J,,,,,,,,,,,,,,,,,6Expectationsof,OperationalExcellence,1.UsetheRightPeople,Processes,2.CauseNoHarmtoPeopleor,Environment,3.EliminateUnplannedOutages,4.EffectivelyPrioritisecute,5.OptimiseProduction,6.MinimiseCosts,PlannedWork,Howdoesitwork,Everybusinessunitbenchmarksitselfagainstasetofkey“practices”usingacommonassessmenttoolTargetsforimprovementareagreedbybusinessunits,andoffersandrequestsarerecordedResultsarecollatedandanalyzedanda“bigpicture”iscreatedThrougha“datingagency”,businessunitsarebroughttogethertosharetheirstrengthsGoodpractices,tools,offersandrequestsaremadewidelyavailablethroughanintranet“communitycentre”,MoraleMotivation,EnsureCompetency,Share,transferembedknow-how,Communicateeffectively,DrivePeranceimprovement,ManagementofChange,EnhanceOurReputationWithThe,Community,GetHSERight,ManageGreenhouseGasEmissions,MeasureAndManageProduction,Losses,EnsureReliability,ManageCorrosion,Plan,ScheduleandResource,PrepareAndcutePlanned,Shutdown,OptimiseResources,OptimisePlantPerance,ForecastProduction,AssureProductQuality,ManageProcessConsumablesBudget,ManageSparePartsAndStores,ManageOrganisationalEffectiveness,ManageContracted3rdParty,Services,ManageEnergyEfficiency,ManageWater,ManageWorkingCapital,ManageOpexBudget,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,4,5,,,,,,,,,,,,,,,,,,,,,,,,,4,3,2,1,Nolevel1perers,Nolevel5perers,,,,Minimum,Maximum,,Average,,The“Stairs”Diagram,CooperRiver,BulwerIsland,LaveraChemicals,Feluy,TexasCity,Kwinana,CorytonFeluy,bv,Joliet,GrangemouthGeel,Netherlands,,DecaturHull,FPS,TrinidadOil,,Highdesiretoimprove,,Highperance,5,4,3,2,1,0,1,2,3,4,Gapbetweencurrentandtarget,Perance,ManageCorrosion,InstantChat...,,HiChris,Whatshiftpatternareyouworking,HiGeoff,I’monC-shift–12hourson/offover4daysDoyoudosomethingsimilarinKwinanaRefinery,Asharednewspaper...,Alivingtoolbox...,,Whatwecovered,AnintroductiontoBP’sknowledgemanagementframework,toolsandprocessesApracticalexperimentwhichyouallparticipatedinHowBPisembeddingknowledgemanagementprinciplesintoitscoreprocesses,Somekeymessagestoleaveyouwith,HaveacommonframeworkandsomesimpletoolsIt’sallaboutgettingtherightpeopletalkingYoucandoknowledgemanagementwithoutcallingitknowledgemanagementIt’smostpowerfulwhenyouputitalltogetherTofindoutmore,The“River”diagram...TexasCityRefinery,,,,,,,,5,4,3,2,1,,,,,,,,EnsureCompetence,RaiseMorale,CommunicateEffectively,Shareandtransferknow-how,GettingHSERight,ManageGreenhouseGas,ManageIntegrity,ManageSpareParts,ManageWorkingCapital,ManageCorrosion,ForecastProduction,,,,,,
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