资源描述：
BCP 白煜隆，Victor Bai, CEM President of BCEM/IAEM Asia No part of this slide may be reproduced without permission. All rights reserved. Victor Bai 白煜隆白煜隆 BCEM Inc IAEM Asia President 国际危机管理协会、毕贤咨询亚洲区总裁 联合减灾与应急管理促进中心理事长 Certified Emergency Manager CEM 认证危机经理CEM Trained more than 1000 professionals ERT\EOC Staff\BC team\BRT 培训过千名应急与保续运营专业人员 More than 16 years of experience in Business Continuity Emergency Management 在危机管理与业务保续领域工作16年 Supervised and participated in Y2K, SARS, Nature Disaster, Olympic Game and World EXPO Victor.BaiIAEM.Asia No part of this slide may be reproduced without permission. All rights reserved. Agenda BCM EM Case study No part of this slide may be reproduced without permission. All rights reserved. 实践实践的的世界世界 危机管理的理论与实践 No part of this slide may be reproduced without permission. All rights reserved. What’s BCM EM是什么是什么 BCM业务持续管理 EM应急管理 March 2003 BS25999 2012 ISO22301 NFPA16002010 Ver.5 BCEM 毕贤避险 Why No part of this slide may be reproduced without permission. All rights reserved. BCP Planning process procedure program protocol No part of this slide may be reproduced without permission. All rights reserved. BCP Planning No part of this slide may be reproduced without permission. All rights reserved. Emergency Plan Application 预案之应用预案之应用 Emergency Response\Disaster Recovery Plan s Threat/Disa ster IMPACT Emergency Response Business Recovery Normal Business Operations Business Recovery Plans No part of this slide may be reproduced without permission. All rights reserved. BC Plans 应急预案应急预案 Response Plan First responding guidance Majorly focus on save life, then environmental Leverage all necessary resource Under unified command system can gain highest efficiency Reduce hazard, sustaining relief Recovery Plan Long-term relief guidance Majorly focus on resume to normal Leverage more rebuild efforts Emergency operation can stand down From relief to rebuild No part of this slide may be reproduced without permission. All rights reserved. BCP BC Process RA BIA Plan Test Planning process No part of this slide may be reproduced without permission. All rights reserved. Risk Mitigation 减灾减灾 No part of this slide may be reproduced without permission. All rights reserved. BCP Planning process program No part of this slide may be reproduced without permission. All rights reserved. BCP Life Cycle生命周期生命周期 No part of this slide may be reproduced without permission. All rights reserved. 危机管理理论危机管理理论 Emergency Management Theory 备灾 Readiness 救灾 Response 消灾 Recovery 减灾 Reduction 危机管理是 整体解决方 案，是真正 的系统工程 No part of this slide may be reproduced without permission. All rights reserved. 危机管理发展史危机管理发展史 Emergency Management History 1803 The Fire Disaster Relief Act made funds available to Portsmouth, New Hampshire 1928 The Lower Mississippi Flood Control Act was passed 1933 The Reconstruction Finance Company RFC was created 1936 The Army Corp of Engineers was created 1949 The Federal Civil Defense Administration was created 1950 The Federal Civil Defense Act and Disaster Relief Act passed 1952 The U.S. Civil Defense Council USCDC was created 1976 The National Emergencies Act and The EMERGENCY POWERS ACT was passed 1978 The Federal Emergency Management Agency FEMA was created 1993 President Clinton appointed James Lee Witt to be the Director of FEMA. This marks the only time a professional EM has held the post. 2002 President Bush creates a Department of Homeland Security DHS. FEMA is merged into the DHS. No part of this slide may be reproduced without permission. All rights reserved. 危机管理的定义、危机管理的定义、愿景愿景与与使命使命 EM DEFINITION, VISION MISSION 定义Definition – 危机管理是建立能使社会减少受灾并应对灾害之架构的管理职能 愿景 Vision – 危机管理旨在提升社会安全,降低风险,提高应对危害与灾难的能力 使命 Mission – 危机管理通过协调整合各类必要行动以建造、维护和改进减灾、备 灾、救灾和恐吓或天灾人祸后恢复重建消灾能力来保护社会 No part of this slide may be reproduced without permission. All rights reserved. 危机管理的危机管理的原则原则 EM Principles 危机管理必须 广泛广泛-危机管理者考虑并重视各类危害、各阶段、各方以及所有受灾 害影响 先进先进-危机管理者预测未来灾害并采取预防和准备措施以建立有抗灾 和恢复能力的社会. 风险驱策风险驱策-危机管理者运用完善的风险管理原则灾害识别、风险评估 以及影响评估确定优先权并分配资源 综合综合-危机管理者确保各级政府与社会各方面所有努力得以统一 合作合作-危机管理者与个人及组织建立并维护广泛和深入的合作关系,鼓 励诚信,提倡团队氛围,达成共识并保障沟通 协调协调-危机管理者使各相关方行动一致以达成共同目标 灵活灵活-危机管理者运用有创意和革新方式应对灾难挑战 专业专业-危机管理者重视基于教育、培训、经验、道德实践、社会服务 和持续改进的知识库的科学方法 No part of this slide may be reproduced without permission. All rights reserved. Comprehensive EM 全面危机管理全面危机管理 Response 救灾 Recovery 消灾 Readiness 备灾 Prevention 减灾 No part of this slide may be reproduced without permission. All rights reserved. 企业危机管理模型企业危机管理模型 Business ContinuityCrisis Management Before crisis happen Crisis happenAfter crisis happen BC Team Emergency Plans Business Risk Assessment Crisis Managers First time responders Multi-function coordinate Business Recovery Team Normal Managers Disaster BCEM实用模型 Emergency Response Team Incident Command No part of this slide may be reproduced without permission. All rights reserved. Why is Planning Important 为什么计划很重要为什么计划很重要 Good Planning can – Reduce loss of life. – Reduce property damages. – Ensure effective, efficient response. – Lay the groundwork for response. No part of this slide may be reproduced without permission. All rights reserved. 灾后重建灾后重建 Disaster Recovery 救援Relief effort 后勤Logistic team 医疗卫生Medical hygiene 清除污染 Decontamination 重建Reconstruction No part of this slide may be reproduced without permission. All rights reserved. Recover better 危险危险-机遇机遇 2008.5.18 2010.10.11 灾后重建的成功案例之一都江堰向峨小学 No part of this slide may be reproduced without permission. All rights reserved. BCEM全面危机管理模型全面危机管理模型 Readiness Reduction 应急开始应急开始 Crisis Management Business Continuity 应急结束 No part of this slide may be reproduced without permission. All rights reserved. From EM to BCM 从应急到避险从应急到避险 Comprehensive EM has four phases Crisis Management cover response and recovery BCM cover readiness and mitigation CM action from readiness to response BC action from recover to readiness Response 救灾 Recovery 消灾 BCM No part of this slide may be reproduced without permission. All rights reserved. 危机案例危机案例 灾害的真实案例 No part of this slide may be reproduced without permission. All rights reserved. The Earthquake Date 25 April 2015 Epicenter Barpak, Gorkha Magnitude 7.9 No part of this slide may be reproduced without permission. All rights reserved. IAEM EOC Location Kathmandu, north to the US Embassy Date 25 April 2015 Epicenter Barpak, Gorkha Magnitude 7.9 Major aftershocks 26 April, 6.9 12 May, 7.3 Total aftershocks 400 as of 15 Oct 2015 4.0 No part of this slide may be reproduced without permission. All rights reserved. Mission Nepal No part of this slide may be reproduced without permission. All rights reserved. Mission East-Afghanistan coordinated the distribution of emergency hygiene kits to 500 IDP earthquake families on the 3rd Nov. 2015. The team who made the emergency distribution a success. Kishor Rai IAEM Member in the center with staff colleagues. List of items per Hygiene Kit 1.Hand washing Soap 12 pieces 2.Tooth Paste 2 pieces 3.Cloth Washing Soap 12 piece 4.Tooth Brush-small 3 pieces 5.Tooth Brush-Big 3 pieces 6.Mug with handle 1 piece 7.Dish washing liquid 1 piece 8.Towels 2 pieces 9.Soap Box 1 piece 10. Cleaning Cloth 1 piece 11. Shampoo sachet 5m 20 pieces 12. Plastic Blue Ewer 1 piece 13. Nail clipper 1peice 14. Comb 2peice 15. Lice comb 1peice 16. Plastic bucket 1peice No part of this slide may be reproduced without permission. All rights reserved. Mission Iraq Kishor Rai IAEM Member inspecting and distributing NFI winterization kits in Iraq No part of this slide may be reproduced without permission. All rights reserved. 日本地震引发海啸波高日本地震引发海啸波高 No part of this slide may be reproduced without permission. All rights reserved. 日本政府的公关日本政府的公关 地震发生后，福岛第一核电站、 福岛第二核电站、女川核电站、 东海第二核电站均受到影响。 福岛第一核电站Fukushima Daiichi nuclear power plant 情况严重。该核电站1 号至4 号机组冷却功能失常，反应堆 堆芯燃料部分熔毁，发生多次 爆炸事故。 日本政府核定事故为四级 3月18日提升至五级 4月12日提升至七级 No part of this slide may be reproduced without permission. All rights reserved. 中国政府的反应中国政府的反应 No part of this slide may be reproduced without permission. All rights reserved. 危机管理实践危机管理实践 整合的体系与时效 No part of this slide may be reproduced without permission. All rights reserved. 应急救援队伍建设应急救援队伍建设 Emergency Response Team Incident Commander 专家Expert Specialist 应急救援队ERT – CERT – HazMat ERT First Responder – Initiate response 37 No part of this slide may be reproduced without permission. All rights reserved. 5级培训级培训个人能力的逐级认证个人能力的逐级认证 L5指挥官 Incident Commander L4专家 Expert L3专业救援 Professional Rescue L2区域救援 CERT Operation Specialist L1快速救援 First Responder 最完整的全面培训 知识库与行动方案 专业救援操作 就近基本 救援 快速初 级救护 38 No part of this slide may be reproduced without permission. All rights reserved. 4R危机管理培训认证体系危机管理培训认证体系 R1 Response 应急救援能力 R2 Recovery 消灾恢复能力 R3 Readiness 备灾准备能力 R4 Reduction 减灾避险能力 39 No part of this slide may be reproduced without permission. All rights reserved. QUESTIONS BCEM.Inc No part of this slide may be reproduced without permission. All rights reserved. THANK YOU BCEM.Inc
展开阅读全文
